Refund policy

Returns and Refunds Policy:

At Lightly, we stand by the quality of our products, and your satisfaction is our top priority. Please review our Returns and Refunds Policy for information on returning items.

1. Eligibility:

   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Return Process:

   • Contact our customer support team within 14 days of receiving your order to initiate the return process.
   • Once approved, you will receive instructions on how to return the item.

3. Refund or Exchange:

   • Upon receiving the returned item, we will inspect it for eligibility.
   • If approved, you may choose between a refund or an exchange for a different item of equal value.

4. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

5. Refund Processing Time:

   • Refunds will be processed within 5-7 business days of receiving the returned item.

Please note that personalised items, opened consumable products, and items not in their original condition may not be eligible for return. If you have any questions or concerns, feel free to contact our customer support team for assistance.

To start a return, you can contact us at support@lightlyforlife.com . To process a return, confirm your order number and details of return and we wil lreply with the address for returns to be sent (in QLD). 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lightlyforlife.com