Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Lightly Monthly Duo subscriptions
Lightly Monthly Duo costs AUD $159.90 per month for two 12-serve bags of Lightly shakes, with free delivery to Australian addresses. Choose any two available flavours when you subscribe.
Your first payment is taken at checkout. Further payments and deliveries are scheduled monthly. There is a minimum commitment of three successful monthly payments, including your first order: AUD $479.70 in total for six bags over three deliveries.
After the minimum three payments, your subscription continues monthly until you cancel. You can cancel or pause future renewals through the subscription management link in your subscription emails after the minimum term. Contact admin@lightlyforlife.com.au at any time if you need help, including with flavour changes during the minimum term.
Payment details are stored securely by Shopify. Use your subscription management link to update your payment method and delivery address.
Access to the 3 Week Metabolic Reboot online course is included after your first successful qualifying payment. This bonus provides online course access only and does not include the separate three-bag Metabolic Reboot product pack or any additional protein bags. Your first subscription delivery includes your two purchased bags, printed Reboot handouts and a complimentary shaker bottle while stocks last. The handouts and shaker are first-delivery inclusions, not recurring monthly gifts.
See our returns and refund policy for information about returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.